Register
Log in
PhilFIDA Portal
Client Satisfaction Measurement
Encode client feedback, Citizen’s Charter responses, and service quality ratings.
Transaction Information
Name of Encoder
Date Encoded
Control Number
Input Type
Pen & Paper
Online
Service Availed
Specific Type of Service
Client Information
Individual / Group
-- Select --
Individual
Group
No. of Members
Client Category
-- Select --
Citizen
Business
Government Employee
Government / Another Agency
Internal / External
-- Select --
Internal
External
Client Name
Contact Number
Email Address
Sex
-- Select --
Group
Male
Female
Age Group
-- Select --
Group
Youth (30 and below)
Adult (31 to 59)
Senior Citizen (60 and up)
PWD / DAP
-- Select --
Group
No
Yes
IP
-- Select --
Group
No
Yes
Address
Citizen’s Charter Questions
Select your answer to the Citizen’s Charter questions.
CC1: Which of the following best describes your awareness of a CC?
-- Select --
1. I know what a CC is and I saw this office's CC
2. I know what a CC is but I did not see this office's CC
3. I learned of the CC only when I saw this office's CC
4. I do not know what a CC is and I did not see one in this office
5. N/A
CC2: If aware of CC, would you say that the CC of this office was...
-- Select --
1. Easy to see
2. Somewhat easy to see
3. Difficult to see
4. Not visible at all
5. N/A
CC3: If aware of CC, how much did it help you in your transaction?
-- Select --
1. Helped very much
2. Somewhat helped
3. Did not help
4. N/A
Service Quality Dimension Rating
For SQD 0–8, please select the option that best corresponds to your answer.
Question
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
N/A
SQD0. I am satisfied with the service that I availed.
SQD1. I spent a reasonable amount of time for my transactions.
SQD2. The office followed the transaction's requirements and steps based on the information provided.
SQD3. The steps, including payment, I needed to do for my transaction were easy and simple.
SQD4. I easily found information about my transaction from the office or its website.
SQD5. I paid a reasonable amount of fees for my transaction.
SQD6. I feel the office was fair to everyone, or walang palakasan, during my transaction.
SQD7. I was treated courteously by the staff, and the staff was helpful.
SQD8. I got what I needed from the government office, or if denied, denial of request was sufficient.
Comments and Suggestions
Back to List
Submit CSM Record
